Client Feedback Questionnaire
How did we do? – To help us improve the service we provide, we would appreciate it if you could click on this link Feedback Questionnaire and take a few minutes to complete our short questionnaire. Please be assured that the survey is completely confidential.
This firm is authorised and regulated by the Solicitors Regulation Authority No. 364255. click here to access the SRA regulations.
Please contact Zurich Insurance Plc who can provide full details of our professional indemnity insurance policy.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here complaints policy Complaints Procedure. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.